Last Updated: January 29, 2026
## Introduction
Welcome to ASGRID. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered social media management platform.
ASGRID is operated by PUBLICORA ("we," "us," or "our"). By using ASGRID, you agree to the collection and use of information in accordance with this policy.
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## 1. Information We Collect
### 1.1 Information You Provide to Us
**Account Information:**
- Name and email address
- Password (encrypted)
- Company/organization name (optional)
- Billing information (processed securely through our payment providers)
**Social Media Account Connections:**
- OAuth tokens for Facebook, Instagram, X (Twitter), LinkedIn, and TikTok
- Social media account IDs and usernames
- Profile information from connected accounts
**Content You Create:**
- Social media posts, captions, and content
- Images, videos, and other media files you upload
- Brand voice training data and examples
- AI agent training instructions and preferences
**Support Communications:**
- Messages you send to our support team
- Feedback and survey responses
### 1.2 Information We Collect Automatically
**Usage Data:**
- Pages visited and features used
- Time spent on the platform
- Browser type and version
- IP address and general location
- Device information
**Cookies and Tracking:**
- We use cookies to maintain your session and improve user experience
- Analytics cookies to understand how you use ASGRID
- Preference cookies to remember your settings
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## 2. How We Use Your Information
We use your information to:
**Provide Our Service:**
- Create and manage your ASGRID account
- Connect to your social media platforms
- Generate AI-powered content using your trained agents
- Schedule and publish posts on your behalf
- Provide analytics and performance insights
**Improve Our Service:**
- Analyze usage patterns to enhance features
- Train and improve our AI models
- Develop new features and functionality
- Troubleshoot technical issues
**Communicate With You:**
- Send service-related notifications
- Respond to support requests
- Share product updates and new features
- Send marketing communications (with your consent)
**Legal and Security:**
- Comply with legal obligations
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
- Protect the rights and safety of our users
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## 3. How We Share Your Information
We do NOT sell your personal information. We may share your information only in the following circumstances:
**Service Providers:**
- Cloud hosting providers (for data storage)
- Payment processors (for billing)
- AI model providers (OpenAI, Anthropic, Google) for content generation
- Analytics services (with anonymized data)
**Social Media Platforms:**
- We share content with Facebook, Instagram, X, LinkedIn, and TikTok only when you explicitly authorize us to publish posts
**Legal Requirements:**
- When required by law or legal process
- To protect our rights or property
- In connection with a business transfer or acquisition
**With Your Consent:**
- Any other sharing will be done only with your explicit permission
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## 4. AI Processing and Data Usage
**How AI Agents Work:**
- Your AI agents are trained on the data YOU provide (brand voice, examples, instructions)
- Content generation uses third-party AI services (OpenAI, Anthropic, Google Gemini)
- Your training data is stored securely and used only for your agents
**Data Sent to AI Providers:**
- Prompts and instructions you provide
- Brand voice examples and training content
- Generated content (for quality improvement)
**AI Providers' Policies:**
- OpenAI: Does not use customer data to train public models
- Anthropic: Does not use customer data to train public models
- Google: Processes data according to their enterprise terms
**Your Control:**
- You can delete your training data at any time
- You can disconnect your AI agents
- Generated content belongs to you
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## 5. Data Security
We implement industry-standard security measures:
**Technical Safeguards:**
- Encryption in transit (SSL/TLS)
- Encryption at rest for sensitive data
- Secure password hashing
- Regular security audits
**Access Controls:**
- Limited employee access to personal data
- Multi-factor authentication available
- Role-based permissions for team accounts
**Social Media Security:**
- OAuth tokens are encrypted and stored securely
- We never store your social media passwords
- You can revoke ASGRID's access anytime through platform settings
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## 6. Your Rights and Choices
You have the following rights regarding your personal data:
**Access and Portability:**
- Request a copy of your personal data
- Export your content and training data
**Correction:**
- Update your account information
- Correct inaccurate data
**Deletion:**
- Delete your account and associated data
- Remove specific content or training examples
- Request deletion of all your data
**Control:**
- Opt-out of marketing emails (while remaining subscribed to service notifications)
- Manage cookie preferences
- Disconnect social media accounts
**To Exercise Your Rights:**
Email us at: privacy@asgrid.com
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## 7. Data Retention
**Active Accounts:**
- We retain your data as long as your account is active
- Content and training data are kept to provide continuous service
**Deleted Accounts:**
- Personal data deleted within 30 days of account deletion
- Some data retained for legal/accounting purposes (90 days)
- Anonymized analytics data may be retained indefinitely
**Published Content:**
- Content already published to social media remains on those platforms
- We cannot delete content from third-party social networks after publication
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## 8. International Data Transfers
ASGRID is based in Qatar. Your data may be transferred to and processed in:
- Qatar (primary servers)
- United States (cloud services, AI providers)
- European Union (backup servers)
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Privacy Shield frameworks where applicable
- Compliance with GDPR and international privacy laws
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## 9. Children's Privacy
ASGRID is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@asgrid.com.
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## 10. Cookies and Tracking Technologies
**Essential Cookies:**
- Session management and authentication
- Security and fraud prevention
- Cannot be disabled
**Analytics Cookies:**
- Google Analytics (anonymized)
- Usage tracking and performance monitoring
- Can be disabled in Cookie Settings
**Preference Cookies:**
- Remember your settings and preferences
- Language and theme choices
- Can be disabled in Cookie Settings
**Managing Cookies:**
- Use our Cookie Settings panel
- Configure your browser to block cookies
- Note: Disabling essential cookies may break functionality
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## 11. Third-Party Links
ASGRID may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
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## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via:
- Email notification
- In-app notification
- Prominent notice on our website
Continued use of ASGRID after changes indicates your acceptance of the updated policy.
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## 13. Contact Us
If you have questions about this Privacy Policy or our data practices:
**Email:** privacy@asgrid.com
**Support:** support@asgrid.com
**Website:** https://asgrid.com/contact
**Data Protection Officer:**
PUBLICORA
Doha, Qatar
**For GDPR-related inquiries (EU users):**
gdpr@asgrid.com
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## 14. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
**Contract Performance:**
- Providing ASGRID services you've subscribed to
**Legitimate Interests:**
- Improving our service
- Fraud prevention and security
- Analytics and research
**Consent:**
- Marketing communications
- Optional features and integrations
**Legal Obligations:**
- Compliance with applicable laws
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## 15. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
**Right to Know:** What personal information we collect and how we use it
**Right to Delete:** Request deletion of your personal information
**Right to Opt-Out:** Opt-out of sale of personal information (we do not sell data)
**Right to Non-Discrimination:** Equal service regardless of privacy choices
To exercise these rights, email: privacy@asgrid.com
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**By using ASGRID, you acknowledge that you have read and understood this Privacy Policy.**